At Imysea, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or return the order; If you are not satisfied with a purchase, you may return most items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges. The request for the same shall be guided by Imysea, RETURN & REFUND POLICY as detailed below.
All orders are subject to final approval and acceptance by imysea. A confirmation email will be sent once you’ve completed your order. Remember, you can’t cancel or modify your order if it has processed or shipped.
(1) Return/exchange deadline
You need to return the item within 30 days of the Confirmed delivery date.
(2) Return/Exchange Conditions:
- Imysea only accepts the return and refund within 30 days of deliver.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- For all returns, the original shipping fee and insurance are non-refundable.
- If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
- All Final Sale merchandise cannot be returned. Other non-returnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, opened consumable items, completed services, etc.
(3) Information required to apply for return/exchange
You need to provide your order number, the reason for return/exchange and clear pictures.
- Please contact Customer Service, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing and unused condition. Please ship the return parcel within 30 days and give our customer service the return tracking number. (If the tracking number is still not provided after the package is delivered, we will reject your package and cannot give you a refund).
- Most returns are processed within five business days after we receive your package. We’ll issue a refund to your payment account. Once your refund has been issued, you will receive a confirmation email or a confirmation message.
- Under normal situation, the return shipping costs will be borne by the customer.
- If the return is requested due to receipt of damaged or incorrect product, the website shall bear the return shipping cost and provide the return label.
Refunds are not available for the following circumstances.
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address at checkout).
- A deliver email will be sent after the parcel delivered. If you didn’t receive the package, please contact us within ten days. Imysea is not responsible for missing item(s) after 10 days of the delivery
- Refunds or cancellation are not accepted after the parcel has processed or in transit.
- We reserve the right to deny returns that do not comply with our return policy.
- Most returns are processed within 5 working days after we receive your package and carefully check. We’ll issue the refund to your payment account. After the refund is successful, the money will back to your account in 1-3 working days.
- If you do not received our refund, please contact us by email: email@example.com
- Address 1: Consignee：DAVID#100092
60 Enterprise Ave N,Unit 4, Secaucus, NJ 07094-2531
- Address 2: Consignee：KEVIN#100092
5660 Lindbergh Ln, Bell, CA 90201-6411
- If you wish to return the items to the nearest return address, please contact our customer service representative, we will get back to you within 24 hours.
- Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.
- If the purchaser refuses to accept the parcel for any reason, Imysea is entitled to a fifty(50) percent fee from the total of the purchase
- If you have any questions regarding a return, exchange or refund, please contact us. We will be happy to assist you.